Fraud on your O2 account
Help and support
Stop
If someone calls you claiming to be from O2, make sure you check who they are by asking where they’re calling from. Remember, we’d never call you and ask for one-time passcodes, passwords, PINs, or personal information like your bank details. If you have any doubts, call us on 202 (free from your O2 mobile) or on 020 8064 3796 (standard UK rates apply).
Send to 7726
Think you might have got a text from a scammer? Don’t just ignore it – take a few seconds to forward it to us on 7726 (which spells SPAM on your phone’s keypad). Reporting messages this way is free, keeps you safe, and allows us to block fraudsters’ numbers so we can prevent or shut down similar scams faster in the future.
Speak out
Let your friends and family know if you’ve come across a scam. By telling others, you can help make sure they’re never caught off guard.
About account takeover
Fraudsters might call you for information to help them carry out fraud…
Fraudsters use several techniques to perform an Account Takeover…
Fraudsters may want to convince you to send your device to a false address…
If you’ve had any texts, emails, letters or calls saying you’ve bought any of our products…
Once your case has been raised, it’ll go directly to our dedicated fraud team…
Other sources of help
You can find out more about Account Takeover from these sources:
